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Course Information


Course Title: Difficult Conversations

Course Description: OPM developed an online and interactive course, "Difficult Conversations for Supervisors." This course was developed to assist agencies meet the requirements in 5 CFR 412.202. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations.

NOTE: The practice scenarios are only compatible with Internet Explorer (IE) 7 and above; they will not run in Chrome or Safari.

Location: Online

Schedule: 24 hours a day; 45 minutes

Estimated Time to Complete Course: .75 hours

Agency/Vendor Sponsor: OPM

Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
  1. See the list of Troubleshooting Tips.

Course Content Contact: HRDLeadership@opm.gov

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competencies: Performance Management

General Competencies: Oral Communication; Problem Solving

Leadership Competencies: Conflict Management; Developing Others; Accountability

Roles:  Technical Specialist Technical Specialist;   Strategic Partner Strategic Partner;   Leader Leader

Proficiency Level: Intermediate

Once you have completed this course, return to this screen in order to print your certificate of completion.

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