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Federal Occupations Toolkit - White Collar Occupations
0998 — Claims Assistance and Examining Series***

This series covers one-grade interval administrative support positions that supervise, lead, or perform support and related work in examining, reviewing, developing, adjusting, reconsidering, or recommending authorization of claims by or against the Federal Government. The work requires knowledge of claims processing procedures and claims requirements. This includes the following:
  • examine claims due to loss and damage by or against the Government;
  • settle claims for the payment of monetary allowances or gratuities based upon dependency on an active or deceased former military service member;
  • develop, examine, adjust, reconsider, and/or authorize settlement of claims against the Government; settle claims involving assets of a deceased or incompetent person that are in the possession of a Government agency; and
  • examine and develop claims cases for adjudication including determining and verifying entitlement to benefits, verifying post-entitlement actions regarding beneficiaries, and answering inquiries about benefits or procedures for filing claims.