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Federal Occupations Toolkit - White Collar Occupations
0962 — Contact Representative Series***

This series covers one-grade interval administrative support positions that supervise, lead, or perform support and related work in connection with:
  • dispersing information to the public on rights, benefits, privileges, or obligations under a body of law;
  • explaining pertinent legal provisions, regulations, and related administrative practices, and their application to specific cases; and
  • assisting individuals in developing needed evidence and preparing required documents or in resolving errors, delays, or other problems in obtaining benefits or fulfilling obligations.