0962 — Contact Representative Series***
This series covers one-grade interval administrative support positions that supervise, lead, or perform support and related work in connection with:
- dispersing information to the public on rights, benefits, privileges, or obligations under a body of law;
- explaining pertinent legal provisions, regulations, and related administrative practices, and their application to specific cases; and
- assisting individuals in developing needed evidence and preparing required documents or in resolving errors, delays, or other problems in obtaining benefits or fulfilling obligations.