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Course Information


Course Title: Conflict Resolution Skills

Course Description: Tense, emotional and awkward situations can wreak havoc in the workplace by escalating stress and undermining productivity. This seminar will help you resolve difficult or uncomfortable situations and turn disagreements into productive workplace discussions.

  • Learn to facilitate conversations where every participant is heard and a mutually acceptable solution satisfies all parties.
  • Practice proven conflict resolution strategies that emphasize actionable decisions over emotional responses.
  • Understand how to build and mend relationships in the wake of tense situations.

Location: Multiple locations

Schedule: Will be provided when the course is next available.

Estimated Time to Complete Course: TBD

Registration: For registration information, contact 888-676-9632 or register@opm.gov; https://leadership.opm.gov/programs.aspx?c=44

Agency/Vendor Sponsor: OPM

Course Content Contact: 888-676-9632 or register@opm.gov; https://leadership.opm.gov/programs.aspx?c=44

Cost: $2,950 at Eastern Management Development Center, $2,400 for all other locations

Method: Classroom

HR Technical Competencies:

General Competencies: Interpersonal Skills; Oral Communication; Problem Solving

Leadership Competencies: Conflict Management; Resilience

Roles:  Strategic Partner Strategic Partner;   Leader Leader

Proficiency Level:

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