Course Description: Pragmatic Problem-Solving
introduces the basics of problem-solving through the use of a problem-solving model—the pragmatic analysis model (PAM). PAM is used to frame the content because its steps entail actions that map to both the course objectives and the aforementioned competencies’ behavioral indicators. In addition, PAM is as versatile as it is practical, making it an ideal approach for the audience, which is presented with a myriad of problems from day to day on their jobs. The behavioral indicators for the first four competencies identified above fit into the architecture of PAM. In mastering PAM, participants master the behaviors that empower them to analyze and solve moderate-to-complex problems using sound problem analysis, which includes strong attention to detail, reasoning, and strategic thinking.Course Purpose:
- To prepare HR Professionals with knowledge and strategies that promote creativity during problem-solving to create innovative solutions, which, in turn, will promote a more consultative HR force
- To provide an opportunity for HR Professionals to demonstrate knowledge and mastery of particular competencies (creative thinking, flexibility, and attention to detail) and their respective behavioral indicators, which are used to measure their skills to successfully attend to different functions within HR structure
The learning objectives for Pragmatic Problem-Solving are:
- To provide a multitude of viable approaches and techniques that leverage creativity in order to produce innovative solutions
- Define the term "problem"
- Define the act of problem-solving
- Define the four drivers to a viable analysis of a problem
- Identify the steps to the pragmatic analysis model (PAM)
- Identify common pitfalls or challenges to problem-solving
- Recognize when to use small-group problem-solving vs. individual problem-solving
- Identify the dynamics of small-group problem-solving
- List different methods for comparing proposed solutions
- List different methods for effective decision-making
24 hours a day, 7 days a week.
Estimated Time to Complete Course:
Department of Veteran Affairs
You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
Course Content Contact:
- See the list of Troubleshooting Tips.
Lula Bright, firstname.lastname@example.org
Online (hosted on HRU)
HR Technical Competencies:
Human Resource Development
Attention to Detail; Creative Thinking; Flexibility; Reasoning
Roles: Technical Specialist; Advisor; Strategic Partner
Awareness; Basic; Intermediate
Once you have completed this course, return to this screen in order to print your certificate of completion.