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Course Information

Course Title: Pragmatic Problem-Solving

Course Description:
Pragmatic Problem-Solving introduces the basics of problem-solving through the use of a problem-solving model—the pragmatic analysis model (PAM). PAM is used to frame the content because its steps entail actions that map to both the course objectives and the aforementioned competencies’ behavioral indicators. In addition, PAM is as versatile as it is practical, making it an ideal approach for the audience, which is presented with a myriad of problems from day to day on their jobs. The behavioral indicators for the first four competencies identified above fit into the architecture of PAM. In mastering PAM, participants master the behaviors that empower them to analyze and solve moderate-to-complex problems using sound problem analysis, which includes strong attention to detail, reasoning, and strategic thinking.

Course Purpose:
  1. To prepare HR Professionals with knowledge and strategies that promote creativity during problem-solving to create innovative solutions, which, in turn, will promote a more consultative HR force
  2. To provide an opportunity for HR Professionals to demonstrate knowledge and mastery of particular competencies (creative thinking, flexibility, and attention to detail) and their respective behavioral indicators, which are used to measure their skills to successfully attend to different functions within HR structure

Course Goal:
  1. To provide a multitude of viable approaches and techniques that leverage creativity in order to produce innovative solutions

The learning objectives for Pragmatic Problem-Solving are:
  • Define the term "problem"
  • Define the act of problem-solving
  • Define the four drivers to a viable analysis of a problem
  • Identify the steps to the pragmatic analysis model (PAM)
  • Identify common pitfalls or challenges to problem-solving
  • Recognize when to use small-group problem-solving vs. individual problem-solving
  • Identify the dynamics of small-group problem-solving
  • List different methods for comparing proposed solutions
  • List different methods for effective decision-making

Location: Online

Schedule: 24 hours a day, 7 days a week.

Estimated Time to Complete Course: 2 hours

Agency/Vendor Sponsor: Department of Veteran Affairs

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Course Content Contact: Lula Bright,

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competencies: Human Resource Development

General Competencies: Attention to Detail; Creative Thinking; Flexibility; Reasoning

Leadership Competencies:

Roles:  Technical Specialist Technical Specialist;   Advisor Advisor;   Strategic Partner Strategic Partner

Proficiency Level: Awareness; Basic; Intermediate

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