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Course Information

Course Title: Addressing and Resolving Poor Performance


Course Description: This course is designed to build the supervisor, manager, or ER practitioner’s skills in handling performance or work-habit problems. Learners will explore the importance of communicating and documenting performance concerns; and the challenges of shifting from counseling for improvement to implementing formal consequences, and how to take appropriate action to effectively address ongoing performance and work-habit problems.

Location: Online

Schedule: 24 hours a day, 7 days a week

Estimated Time to Complete Course: 3 hours

Agency/Vendor Sponsor: U.S. Office of Personnel Management

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Course Content Contact:

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competencies: Performance Management

General Competencies: Attention to Detail; Creative Thinking; Customer Service; Flexibility; Influencing/Negotiating; Integrity/Honesty; Interpersonal Skills; Oral Communication; Planning and Evaluating; Problem Solving; Stress Tolerance; Technical Competence; Writing

Leadership Competencies: Conflict Management; Developing Others; Accountability; Decisiveness

Roles:  Technical Specialist Technical Specialist;   Advisor Advisor;   Strategic Partner Strategic Partner;   Leader Leader

Proficiency Level: Awareness, Basic

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