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Course Information

Course Title: Basic Employee Relations: Your Accountability as a Supervisor or Manager

Course Description: This course is designed to build the supervisor, manager, or ER practitioner’s skills in handling performance and discipline problems. Students will explore the importance of communicating and documenting, and the procedures from counseling for improvement to implementing formal consequences, including how to take appropriate action to effectively address performance, leave and other disciplinary concerns. This course also covers a supervisor’s or manager’s accountability in basic performance management, labor relations, as well as accountability in the Senior Executive Service.

This course functions best in Chrome, which can be downloaded for free here. For additional questions, refer to Technical Help (below).

Location: Online

Schedule: 24 hours a day, 7 days a week.

Estimated Time to Complete Course: 3 hours

Agency/Vendor Sponsor: Office of Personnel Management

Technical Help: You must have Adobe Reader installed in your browser in order to print your certificate. If you have technical problems running this online courseware or printing a course completion certificate:
  1. See the list of Troubleshooting Tips.
  2. Test for popup blocker
  3. Call the help desk at 202-558-2203 or toll free at 888-804-4510, (Monday-Friday, 8:30 AM-6:00 PM EST).
  4. Or you can email a support request to

Course Content Contact:
If you need assistance printing a course completion certificate, send an email to OR refer to Technical Help (above).

Cost: Free

Method: Online (hosted on HRU)

HR Technical Competency: Employee Relations; Executive Services; Labor Relations; Performance Management

General Competency: Attention to Detail; Customer Service; Influencing/Negotiating; Integrity/Honesty; Interpersonal Skills; Legal, Government, and Jurisprudence; Oral Communication; Planning and Evaluating; Reading; Reasoning; Stress Tolerance; Teamwork; Technical Competence; Writing

Leadership Competency: Resilience; Conflict Management; Developing Others; Accountability; Decisiveness; Human Capital Management; Influencing/Negotiating

Roles:  Technical Specialist Technical Specialist;   Advisor Advisor;   Leader Leader

Proficiency Level: Basic

NOTE: In order to take this course, you must Log In. If you do not have an HR University account,
please create an account with your current federal email address.


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